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VIRTUAL STAFF TRAINING ‘CUSTOMER SERVICE’

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NEW WAYS OF WORKING

EMPOWERED TO INNOVATE

Company holding a skills training 1/2 day with a guest speaker. To staff across 4 states in Australia and WFH and remote locations. 



LOCATIONS: Internal venues and home bases. (including workshop and meal kits sent to homes)

 Melb:30, Syd:40, Bris:20, Perth:10. Plus 250 on Zoom link-in from home locations.



FORMAT
- Check-in 10am EST (8am Perth)



- Welcome addresses: 10:10-10:20am EST (8:10-8:20am Perth)



- GUEST SPEAKER (live remote site): 10:20-11:20am EST (8:20-9:20am Perth)



- Open forum (panel): 11:20-11:50am EST (9:20-9:50am Perth)
 


- Closing address: 11:50-12noon EST (9:50-10am Perth)


RECORD OF EVENT
All presentations, polling, voting, Q&A

- On-going discussion topic agreed to enable online post event sharing of thoughts and ideas

ANALYTICS
Data capture of all interactions and discussion. Used to assess on-going coms.

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12 November

HYBRID - NATIONAL ASSOCIATION CONGRESS (2 days)